01
Why we're showing you this
Consumer protection rules in many jurisdictions require us to spell out how auto-renewal works, so you know exactly what you're signing up for and can opt out whenever you want. That's what this agreement does.
This is a supplement to our VIP Membership Agreement. By subscribing, you confirm you've read and accepted both.
02
How auto-renewal works
Heads up
Once you subscribe, the system automatically charges your renewal 24 hours before each billing cycle ends — you don't have to do anything. If you don't want to renew, cancel before that 24-hour window.
The renewal flow
- You confirm the purchase → we charge you immediately, and your membership benefits kick in.
- 24 hours before the cycle ends → Apple or Google automatically attempts the renewal charge.
- Charge succeeds → your subscription extends and the benefits keep going.
- Charge fails (e.g., insufficient balance) → the subscription ends automatically and the benefits stop.
If the price changes
- If we plan to change the subscription price, we'll let you know through an in-app notification at least 30 days in advance.
- iOS: Apple will send you a confirmation email — you have to re-consent before any renewal at the new price.
- Android: Google Play will prompt you to confirm the new price before the next renewal.
- You can cancel before the new price takes effect — you won't be locked into the new price.
03
How to cancel
Important
You can't cancel inside the WakeFail app. Cancellation has to go through the App Store or Google Play — otherwise the subscription keeps auto-renewing.
iOS
Android
Apple or Google will send you a confirmation email — hang on to it as proof you canceled.
04
Refunds
| Situation | What happens |
|---|---|
| You ask for a refund after a normal renewal | Generally non-refundable. You can request a refund through Apple or Google, and they make the call. |
| Duplicate charges from a system issue | Reach out — once we verify, we'll refund the duplicate within 3 business days. |
| You bought it, then canceled before using it | iOS: request through Apple after purchase. Android: request through Google Play within 48 hours. |
| Service is down because of us | We'll extend your subscription or refund the portion that lines up with the outage. |
- iOS refunds: reportaproblem.apple.com
- Android refunds: through your Google Play order history.
- We don't have the power to approve refunds for Apple or Google — they control payments.
05
Edge cases
| Situation | What happens |
|---|---|
| Renewal fails because of insufficient balance | The subscription ends automatically. You can resubscribe after topping up — past time isn't restored. |
| You switch phones or accounts | The membership is tied to the original Apple ID or Google account. It can't be moved across accounts. |
| Your Apple ID or Google account gets suspended | Talk to Apple or Google first to restore the account, then reach out to us if you still need help. |
| Same WakeFail account logged in on multiple devices | Benefits sync automatically — no extra charges. |
06
Contact us
Hit a snag with auto-renewal or a charge? Our contact details are at the bottom of this page — we're glad to help.