01
Scope
This agreement is the contract between you and BeeBaby HK Limited for the WakeFail VIP membership subscription (the "Membership Service"). It works alongside our User Agreement and covers your use of membership features.
By subscribing, you confirm you've read and accepted this agreement. If you don't agree, please don't buy the membership.
02
Member benefits
In short
The benefits below match what's shown in the app today — they can change between versions, but any change won't take away benefits you've already paid for in your current period.
03
Plans and pricing
| Plan | Billing cycle | Price | Best for |
|---|---|---|---|
| Monthly | Renews each month | Shown in-app | Trying it out |
| Quarterly | Renews every 3 months | Shown in-app | Better value |
| Annual | Renews each year | Shown in-app | Biggest discount |
All prices are tax-inclusive and match what's shown in the app at the moment you check out. Prices can vary by region, promotion, or currency fluctuations.
04
Billing and auto-renewal
Heads up
Once you subscribe, the system renews 24 hours before each billing cycle ends. If you don't want to renew, cancel before that point — once the charge goes through, it can't be reversed.
- When you first confirm a purchase, the fee is charged to your Apple ID or Google account right away, and your benefits go live immediately.
- Renewals are charged at the same amount. If the price changes, Apple or Google will check in with you separately to re-confirm.
- If a renewal charge fails (insufficient balance and the like), the subscription ends automatically and your benefits stop.
- If you upgrade your plan mid-cycle (say, monthly to annual), the remaining time on your old plan is prorated against the new one.
05
How to cancel
Important
You can't cancel inside the WakeFail app — Apple and Google handle subscriptions, so you have to cancel through the App Store or Google Play.
iOS — how to cancel
Android — how to cancel
Apple or Google will send you a confirmation email — hang on to it as proof. Your benefits stay active until the current period ends, but the remaining time is not refundable.
06
Refunds
In short
Apple and Google control refunds — they're the ones who took your money, and we don't have the power to approve a refund for them.
- Once an auto-renewal goes through, refunds are generally not available.
- iOS: request a refund from Apple at reportaproblem.apple.com. Apple makes the call.
- Android: request a refund from the order page in Google Play (within 48 hours of purchase).
- If something went wrong on our side and you got charged twice, reach out — once we verify, we'll refund the duplicate within 3 business days.
- If our service is unavailable for an extended period because of us, we'll either extend your subscription or refund a portion proportional to the time you couldn't use it.
07
Changes to benefits & ending membership
In short
We may adjust benefits over time and we'll tell you ahead of any material change. Abusing the membership ends it.
- We may adjust what's included in the membership. For material changes, we'll let you know through an in-app notification at least 14 days in advance.
- Any adjustment won't take away benefits you've already paid for in the current period.
- If you break the User Agreement or this agreement, we can end your membership right away — and any remaining fees are non-refundable.
- If WakeFail shuts down entirely, we'll give you at least 30 days' notice and refund a prorated amount based on the time left in your subscription.
08
Contact us
Run into a problem with your subscription, a charge, or your benefits? Our contact details are at the bottom of this page — we're happy to help.